Please read these terms carefully before using our website, software, hardware-related services, and support.
Effective Date: 01 January 2025
Last Updated: 01 January 2026
These Terms & Conditions govern your access to and use of the website, software, services, support, and related solutions provided by Opta Soft Technologies LLC under the brand OptaPOS.
By accessing our website, requesting a demo, purchasing our services, using our software, or engaging with our support team, you agree to be bound by these Terms & Conditions.
OptaPOS is a software and retail technology solution offered by Opta Soft Technologies LLC, based in Dubai, United Arab Emirates.
By using our website or services, you confirm that you have read, understood, and agreed to these terms. If you do not agree, you should not use our website or services.
Our services may include, but are not limited to:
The exact scope of work may vary depending on the quotation, agreement, subscription, package, or written communication provided to the customer.
You agree to use our website only for lawful purposes. You must not:
Customers are responsible for maintaining the confidentiality of their login credentials, account access, and internal device security.
Customers are also responsible for:
All quotations, proposals, pricing, bundles, and offers are subject to change unless confirmed in writing.
Orders may require advance payment, partial payment, or full payment depending on the agreed package, hardware requirements, customization scope, or subscription plan.
Unless otherwise stated in writing:
Any timelines given for setup, go-live, training, migration, or implementation are estimates unless explicitly guaranteed in writing.
Delivery times may depend on customer responsiveness, data readiness, hardware availability, third-party dependencies, internet access, approvals, and site conditions.
Customization requests, integrations, UI changes, reports, or workflow modifications may require separate approval, additional cost, revised timelines, and technical review.
Any custom work completed specifically for a customer may be governed by the agreed project scope and may not be reversible once delivered.
Customers remain responsible for the data they enter, upload, import, store, or generate within the system, including products, prices, transactions, customer records, supplier records, and tax information.
Customers must ensure they have the right to use and process any personal or business data entered into the software.
Where data migration or import assistance is provided, customers are responsible for checking the final imported data and verifying accuracy. While we may assist with migration, we do not guarantee that third-party legacy data will always be complete, clean, or error-free unless explicitly agreed in writing.
Our services may connect with or depend on third-party platforms, hardware brands, payment gateways, APIs, hosting services, communication tools, printers, barcode devices, or other external systems.
We are not responsible for downtime, policy changes, failures, fees, limitations, or technical issues caused by third-party providers.
Where hardware is supplied, installed, recommended, or configured, compatibility may depend on the device model, operating system, drivers, firmware, network environment, and customer usage conditions.
Hardware performance, warranty handling, and replacement availability may be subject to manufacturer or supplier policies.
We aim to provide reliable service and support, but uninterrupted access cannot be guaranteed at all times. Service may be affected by scheduled maintenance, emergency fixes, hosting issues, internet failures, hardware faults, third-party outages, or force majeure events.
Support may be provided by phone, WhatsApp, email, remote access, ticketing, or on-site visit, depending on the customer’s plan, location, issue type, and support arrangement.
Some support requests, visits, after-hours work, custom training, or advanced troubleshooting may be chargeable.
All website content, branding, software logic, UI elements, documentation, designs, graphics, source materials, and related assets remain the property of Opta Soft Technologies LLC or its licensors unless otherwise agreed in writing.
Customers may not copy, distribute, reverse engineer, resell, republish, or exploit any part of the software or website except as permitted under a valid agreement.
You must not use our software or website for:
To the maximum extent permitted by law, Opta Soft Technologies LLC shall not be liable for any indirect, incidental, consequential, special, or business losses, including loss of profits, loss of sales, loss of data, downtime, reputational damage, or business interruption arising from the use of or inability to use our services.
Customers are responsible for verifying outputs, maintaining appropriate internal controls, and ensuring operational continuity for their business.
While our software is designed to improve efficiency and visibility, we do not guarantee any specific increase in sales, profit, compliance outcome, or business performance.
We reserve the right to suspend, restrict, or terminate access to our services where necessary, including for non-payment, misuse, unlawful activity, security threats, breach of these terms, or operational reasons.
Your use of our website and services is also subject to our Privacy Policy. We encourage you to read it carefully.
We may revise these Terms & Conditions from time to time. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes are posted means you accept the updated terms.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the United Arab Emirates, unless otherwise stated in a specific written agreement.
If you have any questions regarding these Terms & Conditions, please contact:
Opta Soft Technologies LLC
Dubai, United Arab Emirates
Email: sales@optapos.ae
Phone: +971 55 179 68 69
Website: www.optapos.ae
