Commercial scope first
Refund eligibility depends on the product or service purchased, delivery status, implementation work completed, hardware condition and the terms stated in the applicable quotation or agreement.
Software and implementation
Setup, configuration, data work, training or implementation services that have already been delivered or substantially performed may not be refundable.
Hardware
Hardware returns, where accepted, may depend on condition, packaging, activation status, supplier terms and whether the item was specially sourced or configured.
How to request a review
Contact the OptaPOS team with the invoice or quotation reference and reason for the request. The team will review the applicable commercial terms and delivery status.
Statutory rights
Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable law.
Contact
For questions about this policy, contact Opta Soft Technologies LLC through the contact details published on optapos.ae.